Contact Gelagensupport

Two routes leave this page and they do different work. One can see your order. The other can change what is written on this website. Sending a question to the wrong one does not lose it, but it does cost a day or two while somebody passes it along.

Order support answers on +1 (302) 200-3480. That is the line for tracking a parcel, changing a delivery address before dispatch, cancelling, starting a return, and matching a bottle to the lot it shipped from. Have the order ID from your confirmation email in front of you: it is the key everything on that side is filed under, and most calls are one question and one answer once it is read out.

[email protected] is this website’s own desk, Mon–Fri 9:00am–5:00pm ET. Pages, typos, a figure that looks wrong, a source you would like named, privacy requests and press. It has no view of the order system at all, which is why a refund request sent there costs days rather than saving a telephone call.

Order support cannot edit a page and the website address cannot see an order. Sending either one to the other only costs days.

There is no sales email address to give out. The seller’s own material answers that question by pointing at a sales contact page rather than printing an address, so this desk publishes none rather than inventing one. Anything attached to an order goes to the telephone number.

And neither route is a way to buy. Orders are placed at the checkout this website hands off to, which is the only place a card is ever asked for, and no page here offers the telephone number as an alternative to it.

Outside those hours the website address still takes mail and it is read when the desk opens. Nothing sent to it expires, and a message waiting since Friday does not need sending again on Monday.

The two are a few streets and one important difference apart. 1740 Broadway, Floor 15, New York, NY 10019, USA is where this desk trades: correspondence, press, anything that arrives as paper. 500 Park Avenue, Floor 8, New York, NY 10022, USA is where parcels are opened and matched to orders.

A return sent to the office has to be forwarded before anybody can act on it, which adds days to a refund already running on two clocks. Ring order support first, post to the returns address, then keep the tracking number until the money is on the card.

Put your full name, the email address the order was placed with and the order ID on a sheet inside the parcel. The order ID matches the box to a payment; the email address matches it to you if a digit of the ID has been mistyped; the name is what the person opening it reads first.

Gelagensupport is the USA Authorized Gelagen Retailer. Orders placed here are matched to lot GEL-26/GE-6362 with certificate reference GEL-6362-26-GE, and those are the two references order support will read back once it has found your order.

Neither address is a shop. There is no counter, no collection point and no way to hand bottles over in person, which is a function of what a retail desk is rather than an inconvenience anybody here picked.

The order ID from your confirmation email. It is the single key the order side works from, and having it turns most calls into one question and one answer.

The email address the order was placed with, which is not always the one you read mail on now, and the delivery postcode. Between them they settle which order is being discussed when a household has ordered more than once.

The purchase date. Whether a return is inside the 60 days is decided by the date on the confirmation email, so it is worth reading that out at the start of a call rather than at the end of one.

And the bottle itself if the call is about a batch: order support can match an order against lot GEL-26/GE-6362 and certificate reference GEL-6362-26-GE on this desk’s record.

Calls about tracking go quickest once a parcel has actually been handed to a carrier, because that is the point at which a tracking number exists to look up. It travels in the order email alongside the order ID.

None of this is a screening process. It is the shortest route to the thing you rang about, and a call carrying none of it is still answered; it simply spends longer arriving at the same place.

Anything about a medicine you already take. The panel prints thirteen amounts, which makes that a short conversation with whoever prescribed it, and it is the one conversation this website cannot have on your behalf.

Anything about the card. Payment happens on the seller’s checkout and no card details are entered on this website, so a query about a charge, a decline or a line on a statement sits between that checkout and your bank. Order support can confirm what was ordered and when it shipped.

How long a parcel takes. Handling time and transit windows are not figures the seller states, and there are no published terms for delivery outside the United States, so no estimate is offered here in their place. The tracking number in the order email is the live answer, and order support can chase a parcel that has stopped moving.

Everything else about this website, a sentence you think is wrong, a figure you want sourced, a privacy request, goes to [email protected], Mon–Fri 9:00am–5:00pm ET.

One more, because people ask it carefully: a call that starts a return is an ordinary call. The 60-day window is part of what was sold, and using it needs no reason beyond the one the seller already asks for.